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Since the machine value is high, firstly, you need to contact your credit card to check whether the amount had been exceeded your spend limit and confirm with your credit card bank all payment behavior is operated by yourself and you had difficulty in processing the payment.

Secondly, please don’t hesitate to contact us (info@hoace.com) immediately we will check whether our system identifies your behavior as fraud and help you deal with the problem in time.

The machine has 3 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.hoace.com.

1.Machine with the default configuration：

CN Warehouse: 7-10 Business Days

Oversea Warehouse: 3-5 Business Days

2.Customized Machine (Only Support ShipmentFrom China Warehouse)

The average period of production: 7-10 Business Days

Shipping: 7-10 Business Days

(Notification: Customs clearance inspections will cause delays 2-3 days in logistics）

1.Return & Exchange Policy: https://www.hoace.com/return-exchange

2.Shipping Policy: https://www.hoace.com/shipping

3.Payment & Taxes: https://www.hoace.com/payment-taxes

When our machine is produced, our engineer will check all details of the machine and keep testing the machine for a long time to ensure it can maintain stable working status even lasting for a long time.

Please don’t worry, all laser machines will be brand new machines, and please directly contact us if there is any damage or if you have any confusion concerning the machine, please don’t try to fix any problem before communication.